Return & Refund Policy

Last Updated: July 20, 2026

At Luminsoin™, customer satisfaction matters to us. This policy explains the requirements and procedures for requesting a return, reporting an order issue, exchanging a product, and receiving an approved refund.

1. Return Request Period

You may submit a return request within 30 days of receiving your order.

A return will generally qualify for review when the product:

• Remains unused and in the condition in which it was delivered
• Has not been worn, altered, assembled, washed, or damaged
• Includes all original components, accessories, manuals, and tags, when applicable
• Is returned in its original product packaging
• Is accompanied by valid proof of purchase

Products showing signs of use, misuse, modification, or damage caused after delivery may not qualify for a return or full refund.

2. Requesting Return Authorization

Before sending any item back, contact our customer support team at:

Email: service@luminsoin.com
Phone: +1 (702) 643-0133

Please include:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photographs, when the product is damaged, defective, or incorrect

After reviewing your request, we will confirm whether the return is approved and provide the applicable return instructions.

Approved returns may include a return label or other shipping directions, depending on the circumstances.

Do not mail a product to us before receiving return authorization. Unapproved packages or items sent to an unauthorized location may be rejected and may not qualify for a refund.

3. Incorrect, Defective, or Damaged Products

Please examine your order promptly after delivery.

Contact us as soon as possible when:

• The product arrived damaged
• The item appears defective
• Parts or accessories are missing
• You received a different item from the one ordered

To help us evaluate the issue, provide clear photographs of the product, outer packaging, shipping label, and any visible damage.

When the issue is verified, we may offer an appropriate resolution, such as a replacement, refund, or other corrective action.

Do not discard the item or its packaging before our support team completes the review.

4. Products That Cannot Be Returned

For safety, hygiene, regulatory, or practical reasons, certain products may not be eligible for return.

Non-returnable categories may include:

• Food, plants, flowers, or other perishable goods
• Made-to-order, customized, engraved, or personalized products
• Opened personal-care, beauty, sanitary, or hygiene products
• Hazardous substances, combustible liquids, chemicals, or gases
• Gift cards or other non-physical stored-value products
• Items clearly marked as final sale
• Products damaged through improper use or handling
• Items returned without original parts or packaging

Original shipping charges are generally non-refundable unless the return results from an error by Luminsoin™ or the product arrived damaged or defective.

Contact us before returning an item when you are uncertain about its eligibility.

5. Sale and Promotional Items

Products purchased during a promotion may remain eligible for return unless they were specifically identified as final sale or otherwise non-returnable at the time of purchase.

When an approved promotional item is refunded, the refund will be based on the amount actually paid after discounts.

Returning part of a bundle or multi-item promotion may affect the discount applied to the remaining products. Any refund may therefore be recalculated according to the original promotional conditions.

6. Exchanges

We do not guarantee direct product-for-product exchanges.

The most efficient way to obtain a different item, model, size, or variation is generally to:

1. Request authorization to return the original product
2. Complete the approved return
3. Place a separate order for the preferred replacement

A replacement order is subject to current pricing, availability, and shipping charges.

Defective, damaged, or incorrectly fulfilled products may be handled separately by our support team.

7. European Union Cancellation Rights

Customers whose orders are delivered within the European Union may have the right to cancel an eligible online purchase within 14 days after delivery, without providing a reason, subject to applicable consumer-protection law.

To exercise this right, the customer must notify us within the required period.

Returned products should generally be:

• Unused and undamaged
• Complete with all original accessories and documentation
• In their original packaging where reasonably possible
• Accompanied by proof of purchase

Certain categories, including customized goods, perishable products, sealed hygiene products that have been opened, and other legally excluded items, may not qualify for the cooling-off right.

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.

8. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

When a return is caused by customer preference, accidental ordering, or another reason unrelated to a product defect or fulfillment error, the customer may be responsible for return shipping costs.

When Luminsoin™ confirms that an item was damaged, defective, or incorrectly shipped, we may provide a prepaid return label or another suitable resolution.

Unauthorized shipping expenses, expedited return charges, or postage purchased without our approval may not be reimbursed.

9. Return Inspection

After an authorized return reaches the designated return facility, it will be inspected to confirm:

• Product condition
• Original packaging and components
• Eligibility under this policy
• Whether the returned item matches the approved request

We will notify you after the review has been completed.

A refund may be reduced or declined when the returned product is incomplete, used, damaged after delivery, or materially different from the condition described in the return request.

10. Refund Processing

When a refund is approved, it will normally be issued to the original payment method.

Please allow up to 10 business days for the refund to be submitted after approval.

Financial institutions, card issuers, and payment providers may require additional time before the credit appears on your account. This processing period is outside our control.

If more than 15 business days have passed since you received confirmation that your refund was approved, contact us at:

service@luminsoin.com

Shipping charges, currency-conversion fees, customs duties, bank charges, and other third-party fees may not be refundable unless required by applicable law.

11. Refused or Unclaimed Deliveries

Packages refused at delivery or left unclaimed are not automatically treated as approved returns.

When such a shipment is returned to us, any refund will be reviewed after the package has been received and inspected.

Original shipping charges, return-to-sender fees, customs expenses, or other carrier costs may be deducted from the refund where permitted.

12. Return Instructions and Address

All returns require prior authorization from Luminsoin™.

After approval, our support team will provide the correct return address and any required shipping instructions. The authorized return location may differ depending on the product and fulfillment center.

Unless our support team specifically instructs you to do so, do not send products directly to our business contact address.

Business Contact Information:

Alliance Plastics LLC
4680 Calimesa St
Las Vegas, NV 89115
United States

Phone: +1 (702) 643-0133
Email: service@luminsoin.com

Customer Support Hours:
Monday through Friday
9:00 AM–6:00 PM Pacific Time

Please include your order number in all return and refund communications so we can assist you more efficiently.